How long does order processing take?
Orders are generally processed within 3–5 business days after payment confirmation.
How long does shipping take?
U.S. orders generally arrive within 5–10 business days after shipment. International orders generally arrive within 10–20 business days after shipment.
Do you ship internationally?
Yes. We ship within the United States and to selected international destinations.
Which shipping carriers do you use?
Depending on the destination and package, orders may be shipped through USPS, UPS, FedEx, or another appropriate carrier.
Can I return my order?
Eligible products can generally be returned within 30 days of delivery. Please contact support@michaelleilua.shop before sending an item back.
How long does a refund take?
After an approved return is received and inspected, refunds are generally processed within 3–5 business days to the original payment method.
What if my product arrives damaged?
Contact us as soon as possible at support@michaelleilua.shop with your order information and details about the damage. Photos may be requested to help us review the issue.
Can I change my shipping address after ordering?
Contact us as soon as possible. We will try to update the address before the order is shipped, but changes cannot always be guaranteed after processing has begun.
Do your products use subscriptions?
No. Products sold through michaelleilua.shop are one-time purchases. We do not charge subscription fees, automatic renewal fees, or recurring product charges.